TR

Feedback & Communication

Request Permission Through an Open Route

One channel closes → request through an open route → reopen or stop

Ask to reopen a closed channel through another route that remains permitted.

  • Consent & Permission
  • Email
  • SMS
  • In-app message

14 steps · 3 decisions · 4 exits

Open the canvas

Flow structure

  • 14 steps
  • 3 decisions
  • 4 exits

Core rule

Do not contact someone on the channel whose permission is closed.

Trigger

Permission for a contact channel closes.

Segment / Eligibility

  • People who can still be reached through another open and permitted route.

Journey KPIs

  • Permission reopening rate
  • Unpermitted contact rate