TR

Activation & Usage

Onboarding Assistance

Progress stalls → offer help → escalate if needed → continue or exit

Respond to an onboarding stall with help suited to the cause and escalate only while the user remains stuck.

  • Recovery & Retry
  • Email
  • Push
  • In-app message

20 steps · 7 decisions · 5 exits

Open the canvas

Flow structure

  • 20 steps
  • 7 decisions
  • 5 exits

Core rule

Do not keep sending reminders after the issue is resolved.

Trigger

An onboarding user stops making progress.

Segment / Eligibility

  • Users stuck on a current step who have not finished onboarding.

Journey KPIs

  • Progress after help rate
  • Onboarding completion rate