TR

Activation & Usage

Onboarding Help

User gets stuck → offer help → escalate if needed → continue or exit

Help users who struggle during onboarding before the friction turns into abandonment.

  • Relationship Recovery & Intervention
  • Email
  • Push
  • In-app message

12 steps · 4 decisions · 1 exit

Open the canvas

Flow structure

  • 12 steps
  • 4 decisions
  • 1 exit

Core rule

Start with the lightest useful help. Escalate only if the user still cannot move forward.