TR

Loyalty & Relationship

Reward Confirmation

Reward earned → in-app confirmation → wait → redeem or remind

Confirm the earned reward immediately, then send one reminder only if its redemption code remains unused.

  • Delivery & Confirmation
  • Push
  • In-app message

7 steps · 1 decision · 2 exits

Open the canvas

Flow structure

  • 7 steps
  • 1 decision
  • 2 exits

Core rule

Reward communication should reflect the reward and redemption terms that were actually recorded.

Trigger

A concrete reward is earned.

Segment / Eligibility

  • Users with a recorded reward or redemption code.

Journey KPIs

  • Reward redemption rate