TR

Retention & Subscriptions

Membership Renewal Reminder

Renewal approaches → check auto-renewal → renew or expire

Choose the right renewal notice based on auto-renewal status and track the customer's decision before the term ends.

  • Expiry & Renewal
  • Email
  • Push
  • WhatsApp

29 steps · 6 decisions · 1 exit · 5 handoffs

Open the canvas

Flow structure

  • 29 steps
  • 6 decisions
  • 1 exit
  • 5 handoffs

Core rule

Base each reminder on the real renewal date and current auto-renewal status.

Trigger

A membership enters its renewal decision window.

Segment / Eligibility

  • Memberships with verified terms, date and auto-renewal status.

Journey KPIs

  • Renewal rate
  • Cancellation before renewal rate