TR

Transactions, Delivery & Support

Appointment Reminder

Appointment approaching → readiness check → push → SMS → ready or exit

Prepare the user for an upcoming appointment and catch missing documents or information before the last reminder.

  • Readiness & Revalidation
  • Email
  • Push
  • SMS

10 steps · 3 decisions · 1 exit

Open the canvas

Flow structure

  • 10 steps
  • 3 decisions
  • 1 exit

Core rule

The reminder should also check whether required preparation is complete before the appointment.

Trigger

An appointment enters its reminder window.

Segment / Eligibility

  • Active, non-cancelled appointments.

Journey KPIs

  • Appointment attendance rate