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Acquisition & Intent

Availability Search Abandonment

Availability searched → no booking → same slot, alternatives or waitlist

Bring back someone who checked availability but did not book, using the live state of the requested slot.

  • Scheduling & Commitment
  • Email
  • Push
  • SMS

14 steps · 7 decisions · 1 exit

Open the canvas

Flow structure

  • 14 steps
  • 7 decisions
  • 1 exit

Core rule

Availability recovery should respond to what is still bookable now.

Trigger

A user searches availability but leaves without booking.

Segment / Eligibility

  • Users whose requested time or alternatives can still be evaluated.

Journey KPIs

  • Booking recovery rate