Transactions, Delivery & Support
Failed Delivery Recovery
Delivery failed → classify reason → reschedule or alternative → complete or escalate
Recover a failed delivery differently depending on whether the issue is the address, customer availability, operations or an impossible delivery.
- Recovery & Retry
- Push
- SMS
13 steps · 3 decisions · 1 exit · 1 handoff
Open the canvasFlow structure
- 13 steps
- 3 decisions
- 1 exit
- 1 handoff
Core rule
The recovery path should match the actual failure reason.
Trigger
A delivery attempt fails.
Segment / Eligibility
- Failed delivery attempts with a known reason.
Journey KPIs
- Successful redelivery rate
Entry
100%