TR

Transactions, Delivery & Support

Delivery Delay Management

Delay detected → update ETA → monitor → recovery options or exit

Tell the customer about a delivery delay before they have to discover it themselves, and escalate only if the revised date is missed too.

  • Scheduling & Commitment
  • Email
  • Push
  • WhatsApp

16 steps · 5 decisions · 1 exit · 4 handoffs

Open the canvas

Flow structure

  • 16 steps
  • 5 decisions
  • 1 exit
  • 4 handoffs

Core rule

A delay message should say what is known now and update when the estimate changes.

Trigger

A delivery delay is confirmed.

Segment / Eligibility

  • Orders with trackable delivery status and ETA.

Journey KPIs

  • Post-delay delivery completion rate