TR

Transactions, Delivery & Support

Post-Purchase Issue Resolution

Issue reported → route by issue type → resolve → follow up or escalate

Route a post-purchase issue to the right resolution path without making the customer repeat the same explanation.

  • Compensation & Remedy
  • Email
  • Push
  • Task

10 steps · 2 decisions · 1 exit · 3 handoffs

Open the canvas

Flow structure

  • 10 steps
  • 2 decisions
  • 1 exit
  • 3 handoffs

Core rule

Classify the issue first; do not delay obvious resolution paths with a generic holding sequence.

Trigger

A post-purchase issue is reported.

Segment / Eligibility

  • Completed purchases or deliveries with a classifiable issue.

Journey KPIs

  • Issue resolution rate