Retention & Subscriptions
Returning After Cancellation
Cancellation confirmed → clarify remaining access → return or expire
After cancellation is confirmed, explain the remaining access period and track whether the customer withdraws the decision before access ends.
- Relationship Recovery & Intervention
- Push
13 steps · 4 decisions · 2 exits · 1 handoff
Open the canvasFlow structure
- 13 steps
- 4 decisions
- 2 exits
- 1 handoff
Core rule
Discuss a possible return while access remains, and stop if the cancellation is reversed.
Trigger
Cancellation is confirmed while access is still active.
Segment / Eligibility
- Cancelled subscriptions that still have access.
Journey KPIs
- Cancellation reversal rate
- Continued access until end date
Entry
100%